Two Situations
Two situations. One answer.
Agencies call me for one of two reasons. Their account manager just left and clients are about to feel it. Or they’ve never had an account manager at all, and the owner is still answering every client email personally.
Different problems, same fix: a senior account manager on your accounts within days, not months.
Situation One
Gap Coverage
Your AM left. Your clients don’t need to feel it.
When an account manager quits, goes on leave, or gets let go, the clock starts. Clients notice slow replies fast, and the rest of your team is already at capacity.
I step in as the senior point of contact while you hire. Clients get someone experienced keeping their work moving and their questions answered. You get time to make the right hire instead of a rushed one. The average agency AM search takes two to three months. That is a long time to leave a book of clients without an owner.
What this looks like
- I take over the departing AM’s book within the first week
- Clients are introduced to me as senior coverage, so nothing feels unstable
- Work keeps moving, meetings keep happening, nothing sits unanswered
- When your new hire starts, I hand off everything documented and clean, and I help them ramp
Best for: agencies mid-hire, parental leave, or a sudden departure with no bench behind it.
Situation Two
Your First Account Manager
Still running every client relationship yourself?
You built the agency on your relationships, and now those relationships are eating your week. Every client wants you on the call. Every email waits on you. The work that actually grows the agency keeps getting pushed to nights and weekends.
You know you need an account manager. But it’s a real salary, a real hiring risk, and if you’ve never managed one before, you don’t know what good looks like yet.
I’m that hire without the gamble. Senior from day one, no recruiting, no ramp-up, no employment risk. Your clients get a dedicated point of contact who has done this for close to a decade across real estate, software, and agency work. You get your calendar back.
What this looks like
- I take over day-to-day client communication for the accounts you hand me
- Your clients get proactive updates, a real meeting cadence, and fast answers
- You stay the visionary and the closer, and stop being the help desk
- Keep me as long as it works, or use the engagement to learn exactly what your eventual full-time role should look like
Best for: founder-led agencies where the owner is still the account manager. Growing enough to feel it, not ready to bet on a full-time hire.
The Setup
How engagements work.
Remote, embedded.
I work inside your tools: your email domain, your Slack, your project management. Clients experience me as part of your team.
A few accounts, done well.
I keep my client load deliberately small. You get senior attention, not a slice of an overbooked calendar.
Month to month.
No long contracts. Coverage ends when your hire starts. First-AM engagements run as long as they’re earning their keep.
Common Questions
Frequently asked questions.
A fractional account manager is a senior account manager who works with your agency part-time or for a defined period, instead of as a full-time employee. You get experienced client management without the salary, recruiting cost, or hiring risk of a permanent hire.
Typically within a week. Gap coverage engagements are built for speed: the goal is that your clients never feel the gap.
That’s your call. For gap coverage, clients are usually told I’m senior coverage during a transition, which reads as stability, not churn. For first-AM engagements, I work inside your systems and your domain, so to clients I’m simply their account manager at your agency.
Marketing agencies, typically between $2M and $10M in revenue. If your clients expect a responsive, senior point of contact and you don’t have one right now, that’s the fit.
Less than a bad hire. Every engagement is scoped on a call based on the number of accounts and the cadence they need. Month to month, no long-term contracts.
The Next Step
Sound like your week?
Tell me which situation you’re in. I’ll tell you honestly whether I can help, what it would look like, and how fast I can start. If I’m not the right fix, I’ll say that too.